Debbie 2024 Year in Review 💸: 500% Member Growth
Debbie 2025 Outlook, Cheers to 2024 📅
Now that the year is over, we can reflect on everything we’ve been able to accomplish as a team. And boy, are we proud. 🤗
Member Acquisition Cost Update
When discussing account growth woes with financial institutions, we realized it was time to tackle a crucial question head-on: What’s the real North Star for Member Acquisition Cost (MAC), and how do we accurately calculate it?
Our team of dedicated engineers has scraped publicly available call report data from over 100 credit unions. Paired with insights from our survey (if you haven’t filled it out yet, why not!), we’ve uncovered a concrete number:
We were able to calculate this number using publicly available marketing and promotional expense data from NCUA call report, member growth figures, and a sprinkle of math magic. If you’d like access to the full 2024 MAC report, to learn how to calculate your own MAC, and hear about strategies other top institutions are utilizing…
…then register below for our “Measure Your MAC” Workshop on February 26, 2 pm ET.
P.S. if you can’t make it to the workshop, but still want the report, here is the link to access it.
What’s New? 👀
Debbie is live with Filene’s Lab 🚀
This month Debbie is going live inside Filene’s Lab with several new CU partners.
We’re excited to welcome Maya, our new Partner Success Manager 🙌
Maya comes with lots of energy, and experience in marketing, partner success and brand management.
📍 Events We’ll Be At
As always, here are some conferences we’re attending coming up. Let me know if you’ll be there so I can say hello!
Affiliate Summit West (Feb 4-6)
CUNA GAC (March 2-6th)
Come see us at the CSS Tequila and Bourbon Tasting
Fintech Meetup (March 10-13th)
If you are an innovative CU, you should consider attending this conference (CUs get free tickets and a travel reimbursement! Click here to register)
Financial Brand Forum (April 14-16)
This is the conference to go-to for any innovative financial marketing execs.
🚀 Our Roadmap
Point multipliers on recurring payments and direct deposits
We are now working on launching transaction-level rewards, along with multipliers for higher value activities such as direct deposit and recurring bill payments
Custom financial goals
Our product has largely focused on consumers with debt in the past - we have made changes over time to make our program more flexible for those who are looking to save and invest as well. We will be releasing a brand new UI in Q1 to adjust for more flexible goal-setting.
Reply to this email if you’d like to chat, or to just say something nice.
Debbie Nachas Wall
nach·es. noun: nachas Nachas is a Yiddish word meaning that you are happy and proud, especially of someone's accomplishments.
2024 Year in Review:
